orders are dispatched on weekdays from 9AM to 5PM GMT, excluding weekends and uk bank holidays.

your order will be processed within 48 hours by our team before being handed over to our designated carriers.

we regret to inform you that we are unable to modify your order once it has been placed. However, if you email us at hello@naytrualbeauty.com with your order number, our team will provide guidance on the best course of action

we monitor all orders and will provide you with the tracking number so you can keep track of your package. if you encounter any problems with the tracking information, please contact us via email us at hello@naytrualbeauty.com and we will happily help.

we apologize for any inconvenience, but please note that orders cannot be modified or cancelled once they have been placed, as we start processing them right away. email us at hello@naytrualbeauty.com as soon as possible.

if you no longer require your order, kindly refer to our returns policy for instructions on submitting a return request.

we provide complimentary shipping to customers in the uk.

for further details, please consult our shipping and delivery page.

we apologize for the inconvenience caused by the damaged arrival of your order, kindly reach out to us at hello@naytrualbeauty.com with your order number and a photo of the damage - our team is ready to assist you.

please make sure to contact us within 14 days of receiving your order if there are any issues - after this period, we may not be able to provide further assistance.

we apologize for the mix-up with your order, please reach out to us at hello@naytrualbeauty.com with your order number and a photo of the incorrect item you received so we can assist you.

our team is here to help! it is important to contact us within 14 days of receiving your order to address any issues, as we may not be able to assist you after this time.

we have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

due to the nature of our products, refunds or exchanges are available only in specific circumstances, such as when a product is faulty or damaged upon receipt.

proof of the issue is required for a refund or exchange to be processed.

if you have any questions or need assistance, please email is at

we apologize for any inconvenience, but please note that original shipping fees and return shipping charges are non-refundable unless there was an error on our part or if you receive a faulty or damaged item.

naytrual beauty will not reimburse shipping costs for any delays as these are beyond our control.

please note that it may take up to 14 business days for your parcel to reach us for a refund.

if you have not received your refund after 14 business days, please reach out to us at hello@naytrualbeauty.com with your order number and the details of the returned items.

yes, all of our products are vegan and cruelty-free.

we'd love to help you find your perfect product! drop us an email if you're struggling to find your ideal product.

we also have many different lip combo inspo if you need new ideas!

yes, we provide our lip combo guide in every order!

we ship worldwide. we may not ship to some countries due to their cross-border policy requirements. this includes Argentina, Barbados, Belarus, Brazil, Kazakhstan, Libya, Martinique, Mexico, Russia, St Martin, Tanzania, Turkey and Yemen

for US orders the duties will be calculated at checkout.

for any other countries outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. customs policies vary from country to country, so contact your local customs office for further information.

we are always looking for new faces for our upcoming campaigns! if you are interested on getting pr from us please contact us below or send us an email at hello@naytrualbeauty.com

follow us @ naytrualbeauty on tiktok and instagram to stay updated!