shipping & delivery policy - naytrual beauty
at naytrual beauty, we are committed to ensuring a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully before making a purchase.
⸻
order processing time
• orders are processed and shipped monday to friday between 9 AM and 5 PM GMT.
• orders placed on weekends or UK bank holidays will be processed the next business day.
• once your order has been dispatched, you will receive a confirmation email with tracking information (for applicable shipping options).
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uk shipping
we offer the following shipping options for orders within the UK:
• free standard delivery: orders over £25 qualify for free standard shipping.
• free next day delivery: Orders over £50 qualify for free next-day shipping (if ordered before 3 PM).
note: economy shipping is not tracked. all other shipping methods include tracking.
|
method
|
delivery time
|
price (from)
|
|
economy shipping
|
2-4 working days
|
£4
|
|
standard shipping
|
2-3 working days
|
£5
|
|
next day delivery (order by 3pm, excl weekends)
|
24 hours
|
£6
|
⸻
international shipping
we ship worldwide! below are our international shipping options:
european zones
|
Zone
|
Countries
|
Shipping Type
|
Delivery time
(working days)
|
Price
(from)
|
|
European Zone 1
|
Denmark, France, Germany, ROI, Monaco, Corsica
|
International Standard
|
3 - 5
|
£7
|
|
|
|
|
International Tracked
|
3 - 4
|
£10
|
|
|
European Zone 2
|
Austria, Latvia, Lithuania, Belgium, Madeira, Bulgaria, Malta, Canary Islands,Netherlands, Croatia, Poland, Cyprus, Portugal, Estonia, Slovakia, Finland, Slovenia, Greece, Spain, Hungary, Sweden, Italy
|
International Standard
|
3 - 5
|
£6
|
|
|
|
|
International Tracked
|
3 - 5
|
£10
|
|
|
European Zone 3
|
Albania, Andorra, Armenia, Belarus, Iceland, Moldova, Norway, Turkey
|
International Standard
|
3 - 5
|
£7
|
|
|
|
|
International Tracked
|
3 - 5
|
£10
|
|
|
World Zone 1
|
North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia
|
International Standard
|
7-8
|
£9
|
|
|
|
|
International Tracked
|
7-8
|
£13
|
|
|
World Zone 2
|
Australia, New Zealand, Singapore, Papua New Guinea
|
International Standard
|
7-8
|
£9
|
|
|
|
|
International Tracked
|
7-8
|
£14
|
|
|
World Zone 3
|
USA
|
International Standard
|
7-8
|
$12
|
|
|
|
|
International Tracked
|
7-8
|
$20
|
|
|
|
Rest of World
|
International Standard
|
5-9
|
£14
|
|
|
|
|
International Tracked
|
5-9
|
£20
|
|
⸻
customs & import fees
• international orders may be subject to customs charges, taxes, or import duties, depending on the destination country’s regulations.
• these fees are not included in the product price or shipping cost and are the responsibility of the customer.
• we recommend checking with your country’s customs office to understand potential charges before placing an order.
⸻
lost or delayed Shipments
• if your order has not arrived within the estimated delivery time, please contact our support team at hello@naytrualbeauty.com with your order number.
• For tracked shipping, we will assist in locating your parcel. For economy shipping, we cannot guarantee tracking support.
⸻
returns & refunds
due to hygiene reasons, we do not accept returns on cosmetics unless the item is damaged or defective upon arrival. please refer to our return & refund Policy for more details.
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contact us
for any shipping-related inquiries, reach out to us at:
hello@naytrualbeauty.com
we appreciate your trust in Naytrual Beauty and strive to provide the best shopping experience. happy shopping!
