Refund policy
naytrual beauty refund & return Policy
at naytrual beauty, we take pride in offering high-quality, vegan and cruelty-free beauty products. due to the nature of cosmetic products, we follow a strict hygiene and safety policy for refunds and returns, ensuring compliance with global consumer protection laws, including UK Consumer Rights Act, EU Consumer Law, US Federal Trade Commission (FTC) guidelines, and other international standards.
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1. return policy
as cosmetics are personal care items, we do not accept returns or exchanges for hygiene and safety reasons unless the product is:
- defective
- damaged during shipping
- incorrect item received
in these cases, please contact us within 14 days of receiving your order to request a resolution.
important: we cannot accept returns for used products due to hygiene regulations. If the product has been opened, we cannot resell or reuse it for safety reasons.
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2. eligibility for refund or replacement
to be eligible for a refund or replacement, the following conditions apply:
• damaged Items: If your order arrives damaged, send a clear photo of the damaged item and packaging within 48 hours of delivery.
• incorrect orders: If you received the wrong product, contact us with your order number and an image of the received item within 14 days.
• lost or missing Items: If your package is lost in transit, we will investigate with the courier. Please allow up to 10 business days for resolution.
• allergies or sensitivities: We list full ingredient information on our Website. If you experience a reaction, we recommend consulting a doctor. Unfortunately, we cannot issue refunds for allergic reactions.
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3. non-refundable & non-returnable items
we do not accept returns, exchanges, or refunds for:
• opened or used products
• change of mind or personal preference
• allergic reactions (ingredients are clearly listed before purchase)
• items purchased from third-party retailers (contact the retailer directly)
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4. how to request a refund or replacement?
step 1: email us at hello@naytrualbeauty.com with the following details:
- full name & order number
- description of the issue (damage, incorrect item, etc.)
- photo evidence (for damaged or incorrect items)
step 2: if required, we will provide return instructions for eligible claims. Do not return items without prior approval, as we may not be able to process the request.
step 3: once your request is reviewed, we will notify you of the next steps (refund, replacement, or further investigation).
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5. refund process
refunds are issued to the original payment method (credit/debit card, PayPal, etc.) within 5-10 business days after approval.
If your refund is delayed, please check with your bank before contacting us.
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6. shipping costs
for approved returns (defective or incorrect items):
• we cover the return shipping costs if we are at fault.
• if the issue is due to an incorrect address provided by the customer, we cannot refund shipping costs.
note: original shipping fees are non-refundable unless the return is due to our error.
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7. cancellation policy
orders cannot be cancelled once processed due to fast dispatch times. If you need to change an order, contact us ASAP, and we’ll do our best to assist before it ships.
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8. contact us
for any refund or return queries, contact us at:
email: hello@naytrualbeauty.com
effective date: 17/10/2023
last updated: 23/03/2025
thank you for shopping with Naytrual Beauty! we appreciate your trust and will always strive to provide the best quality products and service.
